Money or Service? Goldman Sachs Exposed

After almost twelve years at the Wall Street firm Goldman Sachs, Greg Smith resigned yesterday.

People quit jobs every day, but this executive director at one of the biggest global financing firms published his complaints against his former employer on today's op-ed page of the New York Times. Needless to say, he's making a splash in the world of high finance.

One way to interpret what he's saying is that the film "Margin Call" could have been a documentary. In that minor Hollywood release, Jeremy Irons' character (John Tuld) utters a memorable line (a far more subtle one than Gordon Gekko's famous "greed is good" from Oliver Stone's Wall Street):

"There are three ways to make a living in this business: be first, be smarter, or cheat."

According to Smith, this ruthless logic has taken hold at Goldman Sachs.

Consider this exchange from Margin Call:

Sam Rogers [Spacey]: And you're selling something that you know has no value?

John Tuld [Irons]: We are selling to willing buyers at the current, fair market price.

This kind of mindset, according to Greg Smith, has taken hold at Goldman Sachs, which was once the envy of the financial world for its customer care, humility, and integrity.

According to Smith, Goldman is now morally bankrupt.  As he puts it in today's Times (underlining is mine),

Today, many of these leaders display a Goldman Sachs culture quotient of exactly zero percent. I attend derivatives sales meetings where not one single minute is spent asking questions about how we can help clients. It’s purely about how we can make the most possible money off of them. . . .

It makes me ill how callously people talk about ripping their clients off.

. . .

These days, the most common question I get from junior analysts about derivatives is, “How much money did we make off the client?” It bothers me every time I hear it, because it is a clear reflection of what they are observing from their leaders about the way they should behave.  

. . .

I hope this can be a wake-up call to the board of directors. Make the client the focal point of your business again. Without clients you will not make money. In fact, you will not exist. Weed out the morally bankrupt people, no matter how much money they make for the firm. And get the culture right again, so people want to work here for the right reasons. People who care only about making money will not sustain this firm — or the trust of its clients — for very much longer. 

This is exactly the heart of the problem (as I've put it before): the pursuit of money, a good external to the actual welfare of one's customers, is trumping the goods intrinsic to the pursuit of one's business, which would be devoted to providing the best service to one's customers.

Smith is right--and we should all applaud him. He didn't just tell the boss to "take this job and shove it." He blew the whistle on corruption at the heart of Wall Street, while pointing to a better way.

"Margin Call" Challenges Wall Street Ethics

I woke up this morning to Kenneth Turan's positive review on NPR of the just-released Hollywood drama, Margin Call, which is based on the collapse of the Wall Street firm Lehman Brothers in 2008. (Also see Turan's review for the LA Times and the HBO film Too Big to Fail.)

That radio story was quickly followed by my reading of A.O. Scott's glowing review in the New York Times. In light of both reviews, I was hoping to see this movie tonight (in violation of my usual policy of waiting until movies make it to the dollar theater or DVD). It's not often that I would willingly part with $9.00 for a movie; I have to be persuaded by multiple sources. Sadly, though, Margin Call isn't playing in our area yet.

That's a bit surprising, because you would think that the continuing Occupy Wall Street protests and the Academy Award winning documentary Inside Job would warrant a nationwide release. While Inside Job marshals enough evidence to outrage even the most indifferent citizen (see earlier posts), Margin Call is said to take a subtler approach. As in Kevin Spacey's portrait of Jack Abramoff in Casino Jack (another ripped-from-the headlines drama), we get to see real people making real choices in morally compromising situations. These are flesh-and-blood human beings--not crude caricatures like Oliver Stone's evil Gordon Gekko in the two Wall Street films.

A very telling exchange quoted in Turan's review is between Kevin Spacey's character and Jeremy Irons' character (the CEO):

Sam Rogers [Spacey]: And you're selling something that you know has no value?

John Tuld [Irons]: We are selling to willing buyers at the current, fair market price.

One lesson of this snippet? The winners are those who can get away with peddling junk; the losers are the ordinary suckers who aren't smart enough to see how the winners have gamed the system. Too bad for the losers: it's a free market. If they lost, it was because they got out of the game too late. They were "the last one holding the bag." They were the fools who bought the junk. Hey, it's a free market; they just failed to do their due diligence. The market punishes fools.

The real lesson: A free market economy full of unethical people like Irons' CEO is no longer a free market. It's a system that allows the slick, smart, greedy, and unethical to dupe unsuspecting, trusting people. Such a system is predatory and enslaving: the opposite of free. And saying this is not "class warfare." It's just describing Wall Street and the global financial system for what they have become: a group of people cloaking their knowing misdeeds in the rhetoric of the free market.